KSP Post 7 Honors Silent Heroes Behind The Headsets

Telecommunicators at the Kentucky State Police Post 7 in Richmond are being recognized along with more than 200,000 of their fellow communicators nationwide April 8-14 during National Public Safety Telecommunicators Week.

These silent heroes behind the headsets are more than just a voice on the other end of the line. They often save lives on a daily basis.

“Telecommunicators are a critical component to the success of the agency,” said KSP Post 7 Commander Captain Curt Hall.  “They are the unsung heroes that comfort and calm daily chaos.  We rest easier knowing that the lives of our Troopers, and the wellbeing of the citizens in our communities are in good hands.”

KSP telecommunicators handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies. Their duties include calling wrecker services, notifying channels of administration, running license plate and driver’s license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.

KSP employs 187 telecommunicators at its 16 posts throughout the state. In 2017, they handled 519,474 calls. Post 7 in Richmond has nine telecommunicators on staff who handle calls from an eleven-county area. Last year, they responded to 22,473 calls.

The Post 7 telecommunications team includes: Dewey Burchfield of Berea, Connie Taylor of Berea, Jennifer McCracken of Berea, Darrel Melton of Berea, Dana Murphy of Ravenna, Daniel Castle of Richmond, Jewell Wireman of Winchester, Paige Shepard of Richmond, and Kelsey Cole of Richmond.

To watch a short video about KSP telecommunicators, click on or visit the following link: http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be or visit


For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at www.personnel.ky.gov

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