April is 9-1-1 awareness month. Madison County 911 encourages the public to review the information to educate themselves in the proper use of the emergency 9-1-1. For Non-Emergency calls, please call 859-624-4776
Review the information below for information on the proper use of the 911 System.
9-1-1 NEEDS TO KNOW WHERE TO GO
• When calling 9-1-1, one of the first things you’ll be asked to provide is the location of the emergency youre reporting.
• The call taker may not automatically know your location or may ask you to confirm it.
• Make sure you provide as much detail on your location as possible, such as landmarks, cross streets and mileposts.
KNOW YOUR CELL WELL
• The current 9-1-1 system is designed for voice communications only.
• Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.
• Pull over when driving, if possible. This reduces the chance of a dropped call.
• Lock your keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.
• Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
• If you accidentally call 9-1-1, stay on the line and tell the call taker that you do not have an emergency.
• Calling 9-1-1 from a cell phone is always free and it is never necessary to dial an area code.
9-1-1 IS FOR EMERGENCY USE ONLY
• Call 9-1-1 for emergencies only. It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
• 9-1-1 is the right number to call in an emergency when a prompt response is needed.
• If you are not sure you have an emergency to report, call 9-1-1 and let the call taker decide.
KNOW HOW TO USE 9-1-1 WITH THE PHONE YOU OWN
• Before you need help in an emergency, be sure to understand how the type of phone you use affects your call to 9-1-1. It is important to know the capabilities of the device you are using (landline, cellular, VoIP).
• Cell phones may not automatically tell 9-1-1 where you are so be prepared to provide detailed information about your location.
REMAIN CALM, BE PREPARED
• Try to stay calm, give information and follow all instructions.
• Professional call-takers are trained to get information from you. Listen carefully and answer as concisely as possible.
• Remember that even if the dispatcher is still asking questions or giving instructions, help is on the way.
HELP 9-1-1 HELP YOU
• The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
• You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does. If you get cut off, call back and explain that you were cut off.
9-1-1 Guidelines for Teachers
In an emergency, students need to know that the best thing they can do is tell their parents, a teacher, or another adult they trust right away. But if no one is around they may have to call someone else for help. Share this important information with your students so they know where to find help and how to make sure it gets to them FAST:
KNOW WHAT 9-1-1 IS.
9-1-1 is the phone number you can call from any phone when you need help or if you see someone who needs help right away.
KNOW WHEN TO CALL 9-1-1.
You should only call when someone or something is hurt or in danger and you need a police officer,a firefighter, or a doctor.
KNOW WHAT HAPPENS WHEN YOU CALL 9-1-1.
After you dial, the person who picks up on the other end will be someone who works at a 9-1-1 center and whose job it is to help you. They may ask you to do things to help or ask you questions. It is important that you follow their directions as best you can. They will send someone to wherever you are and stay on the phone with you until everyone is safe.
MEMORIZE IMPORTANT STUFF ABOUT YOU AND YOUR FAMILY.
Being able to tell the 9-1-1 operator things like your address, your parents’ names, and your phone number will get help to you faster.
KNOW WHERE YOU ARE.
If you aren’t at home and don’t know the address where you are, look around and try to find a street sign or a building with a name on it so that the 9-1-1 operator knows your exact location.
TRY NOT TO BE SCARED.
When you call 9-1-1, you become the eyes and ears for the call taker. Help will get to you much faster if you stay calm and can tell the call taker everything that is happening and can answer all the call taker’s questions.
NEVER HANG UP.
Even if you called 9-1-1 by accident, or if you think the problem has gone away, it is important that you stay on the phone until the call taker tells you it is alright to hang up. It is the call taker’s job to make sure that you are OK and that help has gotten to whoever needs it. In situations where you aren’t able to talk or have to leave, keep the phone off the hook so that the 9-1-1 operator can hear what is going on in the room. Most
times, they will be able to use the computers at the 9-1-1 center to find your address.
This information is a public service of The National 9-1-1 Education Coalition.